by Kayleigh | Feb 2, 2026 | Business, Emotional Intelligence
Emotional Intelligence Is Learnable: Even When It’s Uncomfortable In a recent workshop on emotions in the workplace, culture, climate, and engagement I presented, a familiar challenge surfaced. We were talking about emotional intelligence (EQ) as a learnable skill...
by Kayleigh | Oct 6, 2025 | Business, Emotional Intelligence, Mentoring
How To Deliver Constructive Criticism It goes without saying, as a leader, you’ll need to deliver criticism. It’s inevitable. The way you do it, though, makes all the difference. Go in all guns blazing, and you risk turning people right off, or worse, lighting their...
by Kayleigh | Jun 26, 2025 | Business
A Good Process Isn’t Always the Right One For Everyone We’re big fans of processes. They help us stay organised, thorough, and deliver what we say we’re going to deliver, on time and to a high standard. Over the years, we’ve fine-tuned how we onboard clients—there’s a...
